Like any bicycle, a Vélosophy will require regular service to ensure a safe and enjoyable ride through its lifetime. Whenever possible, we recommend taking your Vélosophy to a professional bike shop (preferably one of our selected partners/dealers when possible) for service. Please be sure to review the owner’s manual for detailed safety and service instructions.
All Vélosophy bicycles and their components carry the following warranty:
Frame – 2 years.
Electronics – 1 years.
Parts (excluding tires, tubes, brake pads, cables & housing, and grips) – 2 years.
We’re always happy to help
If you’re in need of maintenance and looking for a shop to help, we recommend reaching out to one of our selected partners/dealers. If you’re in a city where we don’t currently have a partner/dealer you can contact us and we’ll be happy to put you in touch with a qualified shop near you. Fortunately, the Vélosophy bicycle were built in a way so that just about any reputable bike shop should be able to help you with routine maintenance.
If you are a dealer looking for specific assistance, the below documents could help. If not, please contact us at firstname.lastname@example.org and we’ll get back to you as soon as possible.