Satisfied riders are frequent riders – and our mission is to get more people riding more often. That’s why it’s important to us that you’re satisfied with your purchase.
To help you buy online with confidence and ensure that your Vélosophy is the right bicycle for you, we’re happy to offer a 30-day return policy on all bicycles and accessories purchased through velosophy.cc.
The following conditions apply:
Return policy is valid 30 days from the date of delivery. Packaging and shipping on all returns (excluding accessories) must be handled by a professional bicycle retailer, preferably one of our recommended dealer. The bike must be in like-new condition, to be determined by the staff of the shop handling shipping. You are responsible for the cost of packaging and shipping.
For bicycles and accessories purchased at a Vélosophy partner/dealer (not at velosophy.cc), our return policy is not available and returns are subject to the discretion of the dealer.
If you have any questions about Vélosophy’s return policy, please contact firstname.lastname@example.org Enjoy your ride.